Consulting
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Mary M. Michaels has been working in the usability field for over 20 years. Her background in art, education, and business administration enables her to easily communicate with both creative staff and managers, especially when she is conducting training courses.
She has a proven track record of designing usable interface solutions for diverse clients, including: Association of American Medical Colleges, AT&T, Blue Cross Blue Shield of Florida, Citi Cards, CareFirst Blue Cross Blue Shield, Capital Blue Cross, FAA, FEMA, ICSC, International Mission Board, Project Management Institute, Research in Motion, Sentara Healthcare, The McGraw-Hill Companies, UBS, UNICOR, Verizon Wireless, and World Bank Group. Over her career, she has managed a retail computer and software store, run a corporate PC support department, provided end-user training, directed both print and electronic publications, managed interactive projects at a marketing-communications agency, been a Webmaster and privacy official, and overseen both the Web site and intranet for an e-commerce group. While working at McGraw-Hill Education, she was honored by HFI as CUA of the Month in July of 2005 for her efforts in establishing a grass-roots user experience initiative. She is a member of the User Experience Professionals Association (formerly the Usability Professionals' Association), and was treasurer of the New York City chapter of the UPA for five years. Previously, Mary was the Global Director of Training Evolution, Certification, & Strategic Advisor for Human Factors International (HFI). She oversaw the course materials as well as the certification exams for Certified Usability Analysts (CUA) and Certified User Experience Analysts (CXA). As an instructor, she trained participants to strategically implement user-centered designs for their organizations, helping them to institutionalize usability by creating Web sites and applications that are intuitive, compelling, and customer focused. She is a Certified Usability Analyst (CUA), a Certified User Experience Analyst (CXA), and received her Customer Experience (CX) Certificate from Rutgers. Most recently, she was a Principal User Experience (UX) Researcher at Elsevier, located in Philadelphia, working on nursing education products, primarily SimChart for nursing, as well as HESI, Sherpath, Compass, and EAQ. |
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Creative Play During HFI Classes
View a brief one minute video about the fun HFI classes have while learning important usability and user experience concepts.
Watch the Creative Play During HFI Classes video. |
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HFI Booth at the UXPA 2016 Conference
HFI President Jay More, and I are working the booth with our little robot friend, Meccanoid, who attracted some nice attention from many of the conference attendees.
Programming voice commands represents an interesting challenge for UX. There's more available about the UXPA 2016 conference in Seattle. |
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HFI Booth at the UXPA 2015 Conference
Here's a photo of the HFI booth at the conference where I was working with my colleagues.
Our raffle drawing for a Samsung VR Gear headset attracted quite a bit of interest. You can learn more about the UXPA 2015 conference in San Diego. |
White Papers
| Benefits of Usability Training |
| Apple Watch Case Study: What we can learn and apply from an affordance analysis |
| UX Career Progress (Celebrating 6,000 CUAs) |
